Shipping policy

1. How We Handle Shipping

Galenormire provides online shopping and delivery services for living room, dining room, and bedroom furniture to customers in the United States. This Shipping Policy explains our shipping fees, order processing procedures, estimated transit times, tracking information, and how we handle delivery issues.

We currently ship to serviceable destinations within the United States. Actual delivery availability may depend on the shipping address, product availability, and applicable fulfillment arrangements. If an order cannot be delivered through our available shipping arrangements, we will notify you when reasonably possible and discuss appropriate next steps based on the circumstances.

All processing and transit times stated in this policy are estimates unless expressly stated otherwise. They should not be interpreted as guaranteed delivery dates.

2. Shipping Fees

We apply the following standard shipping fees based on the order amount:

Orders below $79.99 USD: A standard shipping fee of $7.99 USD applies.
Orders of $79.99 USD or more: Standard shipping is free.

An order totaling exactly $79.99 USD qualifies for free standard shipping.

Applicable shipping fees will be displayed at checkout. Before completing your purchase, please review the product subtotal, shipping charges, applicable taxes, and total amount due.

The calculation used to determine eligibility for free shipping, including whether discounts or taxes are included in the qualifying order amount, will follow our actual checkout rules. We will verify these rules before publishing this policy and ensure that the policy and checkout display are consistent.

Our stated standard shipping fee does not imply that every possible special delivery charge is included. Any additional charge must reflect an actual shipping arrangement and be appropriately disclosed where required.

3. From Order Confirmation to Carrier Handoff

Our usual order processing time is 1–3 business days.

Order processing and transit are separate stages. Processing generally includes order confirmation, necessary order review, product preparation, and handling before the shipment is handed over to a carrier. Transit time begins only after the carrier receives the shipment.

Because furniture products may have different inventory and preparation requirements, individual orders may progress at different rates. Order verification, inventory changes, holidays, and other reasonable fulfillment factors may affect processing time.

An order confirmation does not necessarily mean that the order has shipped, and the processing period does not represent the time required for delivery.

If circumstances are expected to materially affect order processing, we will provide an update through an available order communication channel when reasonably possible.

Business days generally mean Monday through Friday, excluding applicable holidays when order processing operations are unavailable. Orders submitted on weekends or applicable holidays will generally enter the processing workflow on a subsequent business day, subject to the order status and our actual operations.

4. Carriers and Estimated Transit Time

Depending on the order and actual shipping arrangements, we may use the following carriers:

DHL Express
UPS
FedEx

The carrier used for a particular order depends on the applicable fulfillment and delivery arrangements. Listing these carriers does not mean that every order will be handled by all three carriers or that customers can select a particular carrier for every shipment.

Estimated Delivery Timeline

Our usual order processing period is 1–3 business days. After the shipment is handed over to the carrier, the estimated transit time is 5–10 business days.

Under normal circumstances, the overall estimated delivery time is approximately 6–13 business days, calculated from the beginning of order processing.

These estimates are not guaranteed delivery deadlines. Business-day estimates exclude weekends and applicable holidays, so the actual calendar time may be longer.

Actual delivery may be affected by product availability, shipping destination, weather, carrier operations, transportation network congestion, and other circumstances.

If a product or destination has a different applicable delivery estimate, the relevant information provided for that order should be used. We will not describe an estimated delivery window as a guaranteed arrival date.

5. Changes to Expected Shipping Dates and Delivery Delays

If we determine that we may be unable to ship an order within the applicable shipping timeframe, we will handle the delay in accordance with applicable law.

Where required by law, we will notify you of the shipping delay, provide a revised estimated shipping date, and explain the available options, including agreeing to the delay or canceling the order for a refund.

If an order has already been handed over to a carrier and is delayed in transit, we will review the available tracking and order information and assist with follow-up when reasonably possible.

A delay before shipment and a delay during transit may be subject to different requirements and procedures. We will assess each situation according to the order status, relevant circumstances, and applicable law.

6. Shipment Tracking and Delivery Status

After an order ships, tracking information may be provided through an available order notification or tracking link once that information has been generated and is accessible.

Please keep the following in mind:

Tracking information may take time to become available or update.
An order marked as shipped does not necessarily mean the carrier has completed its first physical scan.
Tracking updates may be intermittent during transit.
A tracking status marked as delivered may not, by itself, resolve questions about whether the package was actually received.

If tracking information has not updated for an extended period, or your order is marked as delivered but you have not received it, please contact us for assistance.

To help us investigate, please provide your order number, tracking number if available, recipient name, shipping address, and a description of the issue.

We will review the available order details and shipping records and provide updates when useful information becomes available. Investigation times may vary depending on the nature of the issue and the information required.

7. Furniture Damaged in Transit, Lost Shipments, and Missing Items

If your furniture arrives damaged, a shipment appears to be lost, an item or component is missing, or another delivery issue occurs, please contact us as soon as reasonably possible so that we can review the situation.

Where practical, please retain the packaging and provide photographs or videos of the affected item, packaging, or damaged areas. For missing items or components, please describe what is missing. These materials may help us assess the issue but do not replace any rights you may have under applicable law.

After receiving your request, we will review the order details and available shipping records and coordinate with the relevant carrier when appropriate.

Depending on the issue, the condition of the product, our applicable policies, and legal requirements, possible resolutions may include:

Arranging a replacement for an applicable missing component or item.
Assessing available repair options.
Providing a refund where appropriate.
Offering another reasonable resolution consistent with the circumstances and applicable law.

Different issues may require different solutions. For example, a missing furniture component and substantial damage to an entire item may not be handled in the same way. We will assess each case based on the available facts and will not promise an automatic full refund or a single remedy for every delivery issue.

Nothing in this section excludes or limits any consumer rights or remedies that cannot lawfully be excluded or limited.

8. Shipping Address and Delivery Information Changes

Please review your shipping information carefully before placing an order to ensure that it is complete and accurate.

If you need to change your shipping address or correct delivery information, please email assist@galenormire.com as soon as possible and include your order number and the corrected information.

Whether a change can be completed depends on the order's processing stage and the carrier's operating requirements. Changes may be restricted or unavailable after the shipment has been handed over to the carrier.

We cannot guarantee that every change request will be successful. However, we will review the available options based on the actual order status and communicate the next steps when appropriate.

If inaccurate or incomplete address information affects delivery, we will assess the situation using the order details, shipping records, and applicable law. Responsibility, charges, and available remedies will depend on the actual circumstances. We will not automatically exclude any consumer rights that apply under law solely because an address contains an error.

9. Order Modifications, Cancellations, and Refunds

If you need to modify or cancel an order, please contact us as soon as possible at assist@galenormire.com.

Requests made before shipment may be considered according to the order status and our applicable cancellation rules. Once an order has entered product preparation, shipping, or transit, changes or cancellation may be restricted. The applicable circumstances and legal requirements will still be considered.

For cancellation eligibility, procedures, and refund arrangements, please refer to our Order Cancellation Policy.

Once an order has shipped, it generally cannot be canceled through the ordinary pre-shipment cancellation process. Depending on the circumstances, you may refer to our Return and Refund Policy for information about subsequent return requests.

Approved cancellations and related refunds will be handled in accordance with the applicable policy and legal requirements.

This Shipping Policy does not replace our separate cancellation or return and refund policies, and it does not exclude or limit cancellation, refund, return, or other rights that consumers may have under applicable law.

10. Product Prices, Taxes, and Customs

Product prices, shipping fees, and applicable taxes will be presented during checkout. Please review the order summary and total amount due before submitting payment.

Applicable sales taxes may vary according to the shipping destination and relevant legal requirements. Whether taxes are included in the displayed product price or calculated separately at checkout depends on our actual pricing and checkout arrangements.

Our current shipping destinations are within the United States. This policy does not mean that every order requires import customs clearance, nor does it mean that all potential taxes or other charges are included in every displayed price.

If an actual shipping arrangement involves customs procedures or other additional charges, the applicable fees and responsibilities will depend on the specific arrangement, order circumstances, and applicable law.

We will not claim that all taxes are included, that a particular service provider handles all customs procedures, or that customers will never incur additional charges unless those statements are supported by our actual arrangements.

Before placing an order, please review the product amount, shipping fee, applicable taxes, and total displayed at checkout. All relevant disclosures remain subject to actual transaction arrangements and applicable law.

11. Delivery Responsibilities and Consumer Rights

We aim to follow our stated order processing and shipping procedures and to provide reasonable assistance when delivery issues arise.

Processing and transit times are estimates rather than absolute guarantees. Actual delivery may be affected by weather, carrier operations, transportation network disruptions, address information, and other circumstances.

When a delivery issue occurs, we will review the available information and assist with follow-up when appropriate. Any assessment of responsibility, available remedies, or shipping-related claims will depend on the actual facts, applicable policies, and relevant law.

Nothing in this policy is intended to exclude liability where such exclusion is prohibited by applicable law or to limit consumer rights that cannot lawfully be waived or restricted.

12. Contact Information

For questions about order processing, shipping fees, tracking, delivery delays, damaged items, or other shipping matters, please contact us using the details below.

Website: galenormire.com
Email: assist@galenormire.com
Phone: +1 (341) 725-8163
Mailing Address: 27771 Vasona Ct, Hayward, CA 94544, United States
Shipping Area: Serviceable destinations within the United States
Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM Pacific Time

We recommend contacting us by email and including your order number so that we can review your request. You may also contact us by phone during the customer service hours listed above.