Order Cancellation Policy

At Galenormire, we understand that plans can change after an order is placed. Our Order Cancellation Policy explains how cancellation requests are handled at different stages of the order process, how refunds are processed when a cancellation is approved, and what options may be available if an order cannot be shipped as expected.

This policy applies to orders placed through galenormire.com for delivery within the United States. It should be read together with our Return and Refund Policy and Shipping Policy.

1. How Order Processing Affects Cancellation

After an order is submitted, it may move through several stages, including order review, preparation, packaging, dispatch, and carrier transit. The cancellation options available may depend on the order’s actual status when we receive your request.

Submitting a cancellation request does not automatically mean the order has been canceled. We will review the request and determine whether cancellation is still possible.

Because furniture orders may require preparation, packaging, or shipping arrangements, a cancellation request received after dispatch may not be able to stop the delivery.

2. Cancellation Before Shipment

If your order has not yet been shipped, you may contact us to request cancellation.

We will review the order status and let you know whether the cancellation can be accepted. If the order is successfully canceled, we will arrange any applicable refund in accordance with this policy and applicable law.

If the order has already entered a stage where it cannot reasonably be stopped, we will explain the available options. We do not treat a cancellation request as approved until we have confirmed the outcome to you.

Nothing in this section limits any cancellation or refund rights that cannot legally be waived.

3. Cancellation After Shipment

Once an order has been handed over to a shipping carrier, ordinary cancellation may no longer be available because the shipment may already be in transit.

If your order has shipped and you no longer wish to keep it, please contact us before taking further action. We will explain the available options based on the shipment status and our Return and Refund Policy.

Please do not assume that refusing delivery or leaving a shipment uncollected will automatically qualify you for a refund. Any return shipping costs, handling arrangements, or refund adjustments will be assessed under the applicable policy and relevant law.

This section does not restrict any rights you may have under applicable federal or state law, including rights that apply when an order is not shipped within the required period.

4. How to Request a Cancellation

To request cancellation, contact our customer service team using one of the following methods:

Email: assist@galenormire.com
Phone: +1 (341) 725-8163

Please include the following information so we can identify your order and review your request:

Order number
Name used to place the order
Email address associated with the order
A clear statement that you are requesting cancellation

If we need additional information to verify the order or assess the request, we will let you know. Please do not send your full payment card number, card security code, account password, or other sensitive authentication information.

For the best chance of stopping an order before dispatch, contact us as soon as possible. We cannot guarantee that a request will be received or processed before shipment.

5. Review and Confirmation

After receiving your request, we will review the order’s status and determine whether cancellation is available.

We will communicate the outcome to you. Please distinguish between the following stages:

Request received: We have received your message, but the cancellation has not necessarily been approved.
Request reviewed: We have checked the available order information and status.
Cancellation confirmed: We have confirmed that the order has been canceled.
Refund initiated: We have started the applicable refund process, if a refund is due.

If cancellation is not possible because the order has already shipped or progressed beyond a stoppable stage, we will explain the next steps available under our policies and applicable law.

6. Shipping Delays and Legally Protected Cancellation Rights

Estimated shipping or delivery dates are not a waiver of your legal rights.

If we cannot ship your order within the time represented at purchase, or within the period required by applicable law, we will provide any notice and options required by law. Where the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule applies, we will follow its requirements for shipment delays, including providing the applicable delay notice and, when required, allowing you to consent to the delay or cancel the order for a refund.

Applicable state laws may provide additional protections. Nothing in this policy is intended to remove, narrow, or replace rights that consumers are entitled to exercise under applicable law.

For information about estimated processing and transit times, please review our Shipping Policy.

7. Refunds for Approved Cancellations

If your cancellation is approved and a refund is due, we will initiate the refund in accordance with applicable law and the circumstances of the order.

Refunds will generally be issued to the original payment method. If that method is no longer available or another arrangement is required by law, we will work with you to determine an appropriate alternative.

Please note that the date a refund is initiated may differ from the date the funds appear in your account. The time required for the funds to become available may depend on your payment provider or financial institution.

We do not promise a universal processing or posting period for every cancellation. Any deadlines imposed by applicable law will be followed.

8. Orders That Cannot Be Canceled

If an order cannot be canceled because it has already shipped or is otherwise beyond the stage at which it can be stopped, you may be able to request a return after delivery, subject to our Return and Refund Policy and applicable law.

Eligibility, return arrangements, and any applicable shipping costs will depend on the circumstances and the relevant policy terms. Legal rights relating to delayed shipments, defective or damaged goods, or other protected circumstances remain unaffected.

9. Contact Us

If you have questions about cancellation eligibility, order status, or an approved refund, please contact us:

Galenormire Customer Service

Email: assist@galenormire.com
Phone: +1 (341) 725-8163
Mailing Address: 27771 Vasona Ct, Hayward, CA 94544, United States
Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM

When contacting us, please include your order number so we can review your request more efficiently.

This policy is intended to explain our ordinary order cancellation procedures. It does not exclude or limit any consumer rights that cannot legally be waived under applicable federal or state law.