Terms of Service

Welcome to Galenormire. We want you to shop for furniture with a clear understanding of product information, order handling, delivery expectations, and the options available if something goes wrong.

These Terms of Service (“Terms”) apply to your access to and use of galenormire.com (the “Website”), including browsing products, placing orders, and using related services. By accessing or using the Website, you agree to these Terms and any policies that apply to the relevant services.

We believe that terms should be useful throughout the shopping experience, not only when a problem arises. The sections below follow the typical furniture-shopping process and explain important considerations for both you and us. These Terms are subject to applicable law and do not exclude or limit any consumer rights that cannot legally be waived.

1. Choosing Furniture: Review Product Information Before Ordering

Furniture should suit your space, needs, and preferences. Before placing an order, please review the product page carefully, including the listed dimensions, materials, colors, features, and other important details.

We make reasonable efforts to present product information accurately. However, differences in screen settings, lighting, photography, and viewing conditions may cause a product’s color or appearance to vary slightly from what you see online. Product images should not replace the specific measurements and specifications provided on the relevant product page.

If dimensions, materials, features, or other details are important to your purchasing decision, we encourage you to contact us before ordering.

Product listings do not guarantee that an item will always be available. Inventory, product information, and prices may change. If we identify a material listing error or another issue that prevents us from fulfilling an order, we will address the situation in accordance with applicable law and relevant policies, including providing required notice, cancellation, or refunds where applicable.

2. Before You Place an Order: Review Your Details

Before submitting an order, please check the product name, quantity, price, shipping address, contact information, and any fees shown during checkout.

You are responsible for providing accurate information and ensuring that you are authorized to use your selected payment method. If you notice an error in your order or address, contact us as soon as possible. Whether a change can be made depends on the order’s current processing stage and shipping arrangements.

Order submission, payment authorization, order acceptance, and the start of order processing may be separate steps. Please rely on the information displayed during checkout and any order notifications we actually provide rather than assuming that every step has been completed.

If an order cannot be fulfilled, contains a material error, or requires further review, we will address it based on the circumstances and applicable law. Our order-handling procedures do not eliminate any rights you may have under applicable law.

3. Pricing and Payment: The Checkout Amount Matters

Product prices and applicable shipping charges are based on the information displayed at checkout when you place your order. Any applicable taxes or other charges must be handled in accordance with checkout disclosures and applicable law.

Our currently stated standard shipping rates are:

Orders under $79.99: $7.99 standard shipping.
Orders of $79.99 or more: free standard shipping.

Please review the final amount and all applicable charges before submitting your order. These Terms do not authorize charges that have not been properly disclosed or that are prohibited by law.

You must use a payment method actually offered during checkout and be authorized to use it. Payment authorization, order confirmation, and refund processing may involve separate steps. The status of a transaction depends on the information provided through the actual checkout and payment process.

Your bank or payment service provider may process transactions or charge fees under its own terms. Any such fees are subject to the provider’s rules and applicable law.

4. Order Processing and Delivery: Processing Time Is Not Transit Time

Furniture orders may pass through separate processing and transportation stages. To help avoid confusion, we distinguish the time needed to begin processing an order from the transit time after a package is handed to a carrier.

Our currently stated delivery estimates are:

Order processing: typically 1–3 business days.
Transit after carrier handoff: typically 5–10 business days.
Combined estimated timeframe: typically 6–13 business days.

Our currently proposed processing schedule is that orders submitted before 6:00 p.m. Pacific Time begin processing that day. Orders submitted after 6:00 p.m. Pacific Time, on weekends, or on holidays begin processing on the next business day.

These timeframes are estimates, not unconditional guarantees of delivery by a particular date. “Beginning processing” does not mean that a package has been handed to a carrier. Actual timing may vary depending on the order, destination, carrier arrangements, or other circumstances.

Before publication, confirm that the 6:00 p.m. Pacific Time cutoff and the stated processing schedule accurately reflect actual operations. If they do not, revise this section before publishing it.

Shipping coverage, rates, and additional delivery information are available in our Shipping Policy .

5. If an Order Cannot Ship on Time

We address shipping delays based on the order information and the circumstances affecting fulfillment.

If we cannot ship an order within the timeframe required by applicable law or within a shipping timeframe we have committed to, we will take the steps required by law. Where applicable U.S. Federal Trade Commission (FTC) rules governing mail, Internet, or telephone orders require it, we will notify you of the delay and, when legally required, seek your consent to the delay or explain how you may cancel the order and receive a refund.

When applicable law requires us to offer a delay option, obtain consent, or provide cancellation and a refund, we will not rely solely on the fact that an order remains in processing, has not arrived, or has entered an internal fulfillment stage to deny the required remedy.

A shipping delay, consent to an extension, a cancellation request, and the initiation of a refund are distinct matters. We will handle each according to the circumstances and applicable law. Estimated delivery times do not mean that you waive any legal rights.

6. Order Cancellation: Order Status and Applicable Law Both Matter

If you wish to cancel an order, contact us as soon as possible by email or telephone and provide sufficient information to identify the order.

For orders that have not shipped, we will review the cancellation request in light of the order’s current status and the applicable policy. For orders that have already shipped, the request will generally need to be handled under our return policy, except where applicable law provides otherwise.

This does not mean that you must always wait until an item arrives before you can cancel. If a failure to ship on time or another circumstance gives you a cancellation right under applicable law, we will honor that right. An internal order-processing stage does not, by itself, eliminate a legally available cancellation right.

Please note that the following stages are not the same:

Cancellation request submitted: You have sent us a request.
Cancellation request under review: We are checking the order status and applicable requirements.
Order canceled: The cancellation has been processed.
Refund initiated: The refund process has started, although the funds may take additional time to appear in your account.

Submitting a cancellation request does not, by itself, mean that the order has been canceled or that a refund has been initiated. We will process the request based on the order status, the actual outcome, and applicable law.

For specific conditions and procedures, please see our Order Cancellation Policy.

7. Problems After Delivery: We Review the Circumstances

Post-delivery issues involving furniture may include shipping damage, product defects, missing components, incorrect items, or other order-related concerns.

If you discover a problem after receiving your order, contact us using the details provided below. Please provide information that helps us identify the order and understand the issue. We will review the circumstances and determine the appropriate handling under our policies and applicable law.

Different issues may require different solutions. Depending on the facts, possible next steps may include further review, supplying missing components, another appropriate resolution, a refund, or a remedy required by applicable law. We do not promise that every issue will qualify for the same outcome before its circumstances have been assessed.

Nothing in these Terms limits any repair, replacement, refund, or other remedy to which you are legally entitled, or requires you to give up a remedy available under applicable law.

8. Returns and Refunds: Voluntary Policies and Legal Rights

Except where applicable law provides otherwise, we offer a 30-day voluntary return window. The starting point for that period, eligibility requirements, condition requirements, and return procedures are described in our Returns and Refunds Policy.

Where permitted by law and properly disclosed, customers generally pay return shipping costs for voluntary returns. If applicable law requires us to cover return shipping or provide another remedy, we will comply with those requirements.

Eligible refunds are generally processed within 1–3 business days after the returned item has been received and inspected. Refunds are generally issued to the original payment method. The time it takes for funds to appear may depend on the payment service provider or financial institution.

This typical processing timeframe does not replace any refund deadline imposed by applicable law. If the law requires a shorter or otherwise specific deadline, we will comply with that requirement.

A product issue does not automatically result in a full refund in every situation, and not every after-sales matter is resolved in the same way. The appropriate outcome depends on the circumstances, applicable policies, and legal requirements. However, our voluntary return policy does not eliminate any legal rights to a refund, repair, replacement, or other remedy.

We generally do not offer voluntary exchanges as a standard service. This does not affect any replacement or other remedy you may be entitled to under applicable law.

For details, please see our Returns and Refunds Policy.

9. Website Content, Intellectual Property, and Acceptable Use

Text, images, product displays, graphics, page designs, and other content on the Website may be protected by intellectual property laws.

Except as permitted by law or authorized by the relevant rights holder, you may not copy, modify, distribute, publicly display, or commercially use protected content without permission.

You may not use the Website to engage in fraud, unlawful activity, unauthorized access, interference with Website operations, or conduct that infringes another person’s rights.

These Terms do not transfer ownership of Website content to you or grant a license beyond what is permitted by applicable law.

10. Privacy and Personal Information

Our handling of personal information is governed by our actual practices, applicable privacy policy, and relevant laws.

Before placing an order or using Website services, please review our Privacy Policy for information about how personal information is handled.

If applicable law gives you rights to access, correct, delete, or otherwise manage your personal information, we will handle relevant requests in accordance with that law. Nothing in these Terms requires you to waive rights granted by applicable privacy laws.

11. Website Services and Limitations of Liability

We make reasonable efforts to maintain the Website and provide accurate information, but we do not guarantee that the Website will always operate without interruption, errors, or delays, or that all product information will always be free from inaccuracies.

To the extent permitted by applicable law, Website services are provided as available. Any disclaimer or limitation of liability in these Terms applies only to the extent permitted by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability that applicable law prohibits us from disclaiming, consumer rights that cannot be waived, or other responsibilities that cannot lawfully be excluded by contract.

Limitations relating to indirect, incidental, special, or consequential losses may apply only where applicable law permits such limitations and the circumstances satisfy the relevant legal requirements. This section is not intended to provide an unconditional exemption from any category of liability.

12. Third-Party Links

The Website may contain links to third-party websites or services for convenience. Those websites may have their own terms and privacy policies.

Please review the applicable terms when visiting a third-party website. Providing a link does not necessarily mean that we endorse all of the third party’s content or practices. We are responsible for third-party matters only to the extent required by applicable law.

13. Disputes and Applicable Law

If you have a question or concern about an order, product, or Website service, you may contact us using the information below so that we can understand the issue and attempt to resolve it.

These Terms are interpreted and applied subject to applicable law. For consumer transactions, applicable law may include mandatory legal requirements associated with the consumer’s residence or the location of the transaction.

Nothing in these Terms requires you to waive the right to submit a complaint to a regulator, bring a claim in court, or pursue another legal remedy where available under applicable law. No dispute-related provision is intended to exclude consumer rights that cannot legally be waived.

14. Changes to These Terms

We may update these Terms to reflect changes to Website services, operating practices, or applicable legal requirements.

Updated Terms will be posted on this page with a revised date. If applicable law requires advance notice, consent, or another procedure, we will follow those requirements.

Posting an update does not, by itself, cancel rights a consumer has already acquired or retroactively remove rights protected by applicable law.

15. Interpretation and Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be limited or severed to the extent permitted by applicable law, and the remaining provisions will continue to apply to the extent legally enforceable.

These Terms and the policies expressly applicable to Website services describe the conditions for using the Website. They do not replace applicable law or eliminate other rights or obligations established by law.

16. Contact Us

For questions about orders, shipping, cancellations, returns, refunds, or these Terms, you may contact us using the following information:

Website: galenormire.com
Email: assist@galenormire.com
Phone: +1 (341) 725-8163
Mailing Address: 27771 Vasona Ct, Hayward, CA 94544, United States
Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM.

We will review your inquiry based on its nature, the order status, and applicable law. The handling method and timeframe may vary depending on the circumstances.