Return and Refund Policy

At Galenormire, we want you to feel confident when purchasing furniture from our website. This Return and Refund Policy explains the conditions for voluntary returns, refunds, and assistance with items that arrive damaged, defective, incorrect, or incomplete.

This policy applies to purchases made through https://galenormire.com. It is intended to be read together with our Order Cancellation Policy and does not limit any rights or remedies available to consumers under applicable law.

1. Voluntary Return Window

Eligible items may be requested for return within 30 calendar days of the date the item is delivered.

To qualify for a voluntary return:

The return request must be submitted within the applicable return window.
The item must be returned with its included parts, hardware, accessories, and any accompanying documentation, to the extent reasonably possible.
The item must not have damage caused by misuse, neglect, unauthorized modification, or improper handling after delivery.
The item should be securely packaged to help prevent damage during return transit.

Opening packaging or performing limited assembly does not automatically make an item ineligible for return. Eligibility will be assessed based on the item's condition, the reason for return, the disclosed return terms, and applicable law.

Certain customized or personalized products may be subject to different return conditions where those conditions were clearly disclosed before purchase and are permitted by applicable law.

The 30-day period is our voluntary return policy. It does not eliminate or shorten any non-waivable rights consumers may have under applicable law.

2. Damaged, Defective, Incorrect, or Incomplete Items

If your order arrives with visible shipping damage, a product defect, an incorrect item, or missing components, please contact us as soon as reasonably possible at assist@galenormire.com.

To help us assess the issue, please provide:

Your order number.
The name or description of the affected item.
A brief explanation of the issue.
Clear photographs or videos showing the damage, defect, incorrect item, or missing components, if reasonably available.

Depending on the circumstances, the nature of the issue, and applicable law, available resolutions may include providing missing parts, repair, replacement, or a refund.

We will review each case individually. We will not treat the voluntary 30-day return window as a blanket waiver of any remedies required by applicable law. Where the law requires us to cover reasonable return or other related costs, we will do so as required.

3. Change-of-Mind Returns

If you wish to return an eligible item because you changed your mind, selected the wrong style or size, or no longer need the item, the request will be handled under our voluntary return policy.

Unless otherwise required by applicable law or expressly agreed by us:

The customer is responsible for the reasonable cost of return shipping.
We do not routinely provide prepaid return shipping labels for voluntary returns.
The item must be returned according to the instructions provided by our customer service team.
The item must meet the applicable return eligibility requirements.

Please contact us before shipping an item back. Returns sent without prior instructions may be delayed or may not reach the correct return location.

4. Furniture Return and Packaging Requirements

Furniture can be bulky, heavy, and susceptible to damage during transportation. Before returning an item:

Contact customer service to obtain return authorization instructions and the appropriate return address.
Disassemble the item where reasonably necessary and safe to do so.
Secure all components, hardware, and accessories.
Use the original packaging where reasonably available, or suitable protective packaging to reduce the risk of transit damage.
Use a suitable shipping method for the item's size, weight, and handling requirements.

Do not ship furniture to the mailing address listed in this policy unless our customer service team confirms that it is the correct return destination.

Please retain the tracking number and proof of shipment. Return shipping arrangements and responsibility for shipping costs will be determined under the applicable section of this policy and any mandatory legal requirements.

5. Return Requests and Review Process

To request a return or report an item issue, email assist@galenormire.com with the subject line “Return Request” or “Order Issue.”

Please include your order number, the item concerned, the reason for your request, and any relevant photographs or videos.

Our customer service team will review your request and provide the next steps, including the return destination and any applicable shipping instructions.

Please wait for these instructions before sending an item back. We may request additional information when reasonably necessary to assess the request.

Contacting us about a return does not guarantee approval of a voluntary return. However, requests involving damage, defects, incorrect items, missing components, or other legally protected rights will be assessed separately from ordinary change-of-mind returns.

6. Refund Eligibility and Processing

Once an approved return has been received and inspected, we will determine the appropriate refund or other resolution in accordance with this policy and applicable law.

For standard voluntary returns, we generally aim to initiate an approved refund within 1–3 business days after the returned item has been received and checked.

Refunds will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

The amount refunded, including any applicable original delivery charges, will be determined according to the circumstances of the return and applicable law. Any legally required refund deadline will be observed.

For returns involving damaged, defective, incorrect, or incomplete items, refund eligibility and any applicable shipping-cost reimbursement will be determined based on the issue, the available remedies, and applicable law.

7. Return Shipping Costs

For eligible voluntary returns, customers are responsible for reasonable return shipping costs, provided this requirement was properly disclosed and is permitted by applicable law.

We do not routinely provide prepaid return shipping labels for change-of-mind returns.

For items that arrive damaged, defective, incorrect, or incomplete, we will assess responsibility for return shipping and related costs based on the circumstances and applicable legal requirements. Where we are legally required to cover such costs, we will do so.

Please obtain confirmation of the return instructions and destination before arranging shipment, especially for large or heavy furniture.

8. Statutory Consumer Rights

Consumer protection laws vary by state and may provide rights or remedies that differ from the voluntary return arrangements described in this policy.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

Where applicable law establishes a specific refund deadline, return requirement, repair or replacement remedy, or other consumer protection, we will comply with that requirement.

For additional information about your order, please contact our customer service team.

9. Contact Us

For return requests, refund questions, or assistance with damaged, defective, incorrect, or incomplete items, please contact us using the details below.

Website: https://galenormire.com

Email: assist@galenormire.com

Phone: +1 (341) 725-8163

Mailing Address:
27771 Vasona Ct
Hayward, CA 94544
United States

Customer Service Hours:
Monday–Friday
9:00 AM–12:00 PM and 2:00 PM–6:00 PM

Please note that our mailing address is not necessarily the return shipping address. Obtain the appropriate return address and instructions from customer service before sending any item back.